Create an account and save your login details
Start on the account creation page in the user panel. Choose a username and password, then follow the prompts to create your account. HiHiVPN does not require an email address, so your username and password are important for future sign-ins. Use a password you don't use on other sites, and keep it in a password manager you trust. Don't put it in public notes or screenshots of chats.
Once your account is created, open the panel and make sure you're viewing your own account before choosing a plan. If you're still on the sign-in page, log in with the username and password you just set. If you already have an account, simply sign in—you don't need a new one for another device. You can manage your subscription, plan, and support tickets from the same account.
This guide explains the process; account actions take place in the user panel. “Start Free” is the label on the button that opens the panel. It does not mean that a plan or data allowance has already been applied. Check your available plans, remaining data, and subscription status in the panel after signing in. Once your account is ready, choose the billing option that suits your needs.
Start FreeChoose a plan and confirm your payment
Open the plans page in the panel and compare monthly subscriptions with data packages. Monthly subscriptions suit ongoing use: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on your activation date, not at the start of each calendar month. Consider how you use the internet for everyday browsing, AI tools, and video. If you're unsure how much data you need, read each plan's details before deciding rather than choosing on price alone.
Data packages are charged by the amount of data used and remain valid indefinitely. Options are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. If your usage is occasional, compare this billing option with a monthly subscription. Unlimited devices does not mean unlimited data; check the allowance on your chosen plan for total usage across devices.
After choosing a plan, check the plan name, amount, and billing method on the order, then follow the panel's instructions to pay with Alipay, WeChat Pay, or USDT. When payment is complete, return to the user panel and check the order and plan status. The payment page and the panel may update at different times. Check the order record before trying again to avoid paying twice.
HiHiVPN offers a 14-day money-back guarantee. See the Terms of Service for the application rules. If you upgrade a monthly subscription partway through, the price difference is converted into remaining days; check the result shown in the panel. Once your plan is active, get your subscription. For a full plan comparison, visit the Plans and Pricing page; billing details aren't covered here.
Choose this planGet your subscription from the user panel
Return to the account overview and confirm that your plan is active and your data status looks right, then find the subscription options. The subscription link lets a client retrieve route configurations; it is not a regular web address or an installer. Opening it in a browser may show a download, text, or a prompt, but that alone doesn't tell you whether the subscription works. Next, give it to a client that supports subscriptions.
If the panel has an import button for a client, install the matching client first, then click the import option and allow the system to open the app. If no app can handle the link, return to the panel, copy the subscription link, and add it manually in the client. Don't mistake the browser address of your account page for a subscription link, and don't use example text from this guide.
You can give the subscription a local name that's easy to recognize, such as HiHiVPN. Paste the complete link copied from the panel, keeping all its parameters. The example below shows the format only; it is not a working configuration:
https://example.com/sub?token=YOUR_TOKENA subscription link contains information used to access your configuration. Keep it as secure as your account credentials; don't post it in public forums, shared documents, or online testing tools. If you need help, provide the client name and error message rather than sending the full link. If you think the link has been exposed, check whether the panel lets you reset it. If you can't find that option, ask support through a ticket.
Next, go to the panel's download section. A valid plan is required to get a client, and you must be signed in to retrieve a subscription. This page doesn't provide standalone installers. Once you have both the client and subscription, follow the instructions for your operating system below.
Import a client for your platform
Choose your operating system in the panel's download section, get the recommended client, and install it by following the instructions. Using the client or compatible type specified in the panel helps avoid subscription format issues. The steps below cover where to find the relevant options and what order to follow. If your client supports direct import, you can also send the configuration from the panel to the app, then check the result there.
Windows: Add the subscription and select a configuration
On Windows, start with the HiHiVPN client provided in the panel. Open it and find the subscription or configuration manager, then look for an option such as Add subscription or Import from link. Paste the full subscription link copied from the panel, enter a name you can recognize, then save and update. If the client offers both a local file and a remote URL option, choose remote subscription rather than treating the link as a file path.
After a successful update, you should see a route list or available configurations. Some clients require you to select the newly added configuration manually; saving it doesn't necessarily enable it. Once selected, find the connection switch or system proxy option. If the system asks you to authorize a component needed for the connection, check the app's source and follow the client's instructions. Confirm the configuration is visible before testing the connection.
macOS: Import and approve system permissions
On macOS, get the HiHiVPN client for your device from the panel and follow the installation prompts to open it. If the system asks you to confirm opening the app or approve network component permissions, check the app's source first, then follow the prompts in System Settings. Don't change unrelated security settings just to dismiss a single prompt. If you're unsure what a permission means, see the relevant explanation in the Help Center.
In the client, open the subscription or configuration page, choose Add from URL, paste the subscription, and update it. When the route list appears, select a configuration and start the connection. If the client asks to add a VPN configuration or enable a network extension, approve it and return to the app to check the status. If the browser works but other apps behave differently, note the current connection mode. Don't enable other proxy tools at the same time to test them together.
Android: Import a subscription and approve the connection request
On Android, sign in to the panel's download section to get the HiHiVPN client, then follow the system's installation prompts. In the app, look for an add option under Subscription, Configuration, or Configuration Management. Choose import from link and paste the address copied from the account overview. Save and update the subscription, then confirm that the app has retrieved the routes—not just saved a name.
Select a configuration and route, then tap Connect. The system may show a VPN connection request. Check which app initiated it and allow the request, then return to the client to check the connection status. When using the app for the first time, keep it in the foreground while you test a webpage. After confirming it works, check what happens when you switch apps. If it disconnects only in the background, look at the system's battery management and background activity settings. See the Troubleshooting Guide for detailed steps; there's no need to change these settings during the initial import.
iOS: Add a remote subscription using the panel's instructions
On iOS, check the clients listed in the panel's download section and follow its App Store instructions. Use a compatible client that supports the panel's subscription format. Check the relevant store listing for client availability; the network service plan and the way you get a store app are separate. After installing the client, return to the panel and try the matching import option. If the app doesn't receive the configuration automatically, copy the subscription link and add it manually.
To add it manually, open the app's Configuration, Subscription, or Remote Configuration section and choose Add URL. Paste the full address, save, and update. When the routes appear, choose the configuration and route you want, then connect. The first time the system asks to add a VPN configuration, confirm the request matches your action and approve it. Return to the app to check its status. A connection indicator at the top of the screen alone doesn't confirm that the site you want is accessible; test it directly as well.
HiHiVPN also supports Linux. Linux users can find the client and compatibility instructions in the panel's download section, then import the subscription through the relevant program. Installation and permissions vary widely across distributions, so this guide doesn't cover system configuration. If you're unsure, check the Help Center rather than applying installation steps for another platform.
Connect to a route and verify it works
Once the configuration is imported, choose a route that suits your needs and connect. Keep the first test simple: use the same network, client, and destination site. If you change networks and routes at the same time, it will be hard to tell which change made a difference—even if access starts working again. For help choosing a route type and region, see the Routes page.
A “Connected” status in the client is the starting point, not the final check. Open the IP lookup tool to see the exit information for the current request, then visit the site you want to use and check that it loads. If possible, compare the exit information before and after connecting. An IP lookup reflects the route taken by that specific request; it doesn't prove that every app uses the same exit.
If the IP lookup hasn't changed, check that the imported configuration is selected, the connection is on, and system permissions are granted. Then check whether the client is using rule-based routing or another connection mode. With rule-based routing, different sites may take different routes, so test access to the site you want as well. Don't create another account or pay again just because the exit for a local site hasn't changed.
If webpages load but an AI tool or streaming service still reports a region or account restriction, save the message and check the selected exit region against the service's regional rules. A successful network connection doesn't guarantee that every account feature, content library, or app will be available. See the AI Access Guide for details on access limitations, or visit the FAQ for common questions.
If you still can't verify the connection, follow the Troubleshooting Guide for symptoms such as “can't connect at all” or “connected, but webpages won't load.” To get help, open a ticket in the user panel and include your device operating system, client name, the step where the problem occurred, and a screenshot of the message with sensitive details covered. Hide passwords, subscription links, and payment credentials. This context makes it easier to identify the issue than a message that just says “it doesn't work.”
You're all set when the configuration is selected, the connection is on, and the site you want loads. To use another device later, sign in to the same account, get the subscription, and repeat the import steps for that platform. There is no limit on the number of devices connected at the same time.