Terms of Service

Service Description and Scope

HiHiVPN provides subscriptions to international routes and access to compatible client apps for Windows / macOS / iOS / Android / Linux. Subscriptions are for network connectivity and cross-border access. They do not include memberships to third-party websites, apps, or content platforms, or replace their account, payment, or usage requirements.

Service is provided according to the data allowance and validity of the plan you select. Choose routes and follow setup instructions in the user panel and guides. Access to third-party services may also depend on their regional policies, account status, and availability. HiHiVPN does not guarantee that any particular content or feature will always be available.

Account and Subscription Rules

No email address is required to create an account; just choose a username and password. Keep your password and subscription details secure. Do not post subscription links publicly or let others manage your account. If your credentials are exposed or you notice unusual activity, change your password promptly and submit a support ticket through the user panel.

There is no limit on the number of devices connected at the same time, provided they belong to the account holder. This does not permit sharing an account or subscription with others, distributing it publicly, reselling it, or using it to provide a paid service to others. Do not use automated abuse or other methods that disrupt other users’ connections.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and do not expire. Before choosing a plan, check the prices, data allowances, and billing method on the Plans page and in your order. A valid plan is required to access client apps, and you must log in to retrieve your subscription.

Acceptable Use

You must comply with the laws and regulations that apply where you are located, as well as the rules of any platforms you access. You must not use the service for fraud, infringing others’ rights, distributing unlawful content, malicious attacks, data theft, disrupting network operations, or other illegal activity.

You are responsible for your own access, published content, and any permissions you obtain. HiHiVPN provides network connectivity; it does not grant access to protected resources or assume your obligations to third-party services. If we receive a specific report of a violation, we will review it in light of the relevant facts and applicable rules.

Service Availability and Limitations of Liability

Connectivity may be affected by local networks, device settings, carrier routes, maintenance, or changes to third-party platforms, and may experience speed fluctuations or temporary interruptions. HiHiVPN does not guarantee uninterrupted connectivity, and information shown in route listings is not a guarantee of actual performance.

If you encounter a problem, start with the Troubleshooting Guide, then describe the issue in a support ticket. Responsibility for issues caused by changes to third-party platforms, user device problems, or force majeure will be determined based on the actual circumstances and applicable law. These terms do not exclude or limit any liability that cannot legally be excluded or limited. HiHiVPN’s primary privacy commitment is not to keep logs; see the Privacy Policy for details on how information is handled.

Refunds

You can request a full refund for any reason within 14 days of your first payment. To request a refund, log in to the user panel and submit a request through the support ticket portal. Include the relevant order details so we can verify your account and payment. You do not need to explain why you are dissatisfied.

Do not send your password or full subscription link in a support ticket. We will provide updates on your refund request and any information we need to verify it in the ticket thread. For payment processing, the outcome depends on the payment provider. No refund arrival timeframe is promised under these terms, and your other rights under applicable law are unaffected.

Account Termination and Changes to These Terms

If you use the service unlawfully, share or resell access, deliberately disrupt the service, or otherwise violate these terms, HiHiVPN may suspend relevant features or terminate your account, depending on the nature of the conduct. Where permitted by applicable law, we will explain the reason for our action. If you disagree, you can request a review through the support channel. Any order or refund claims will be handled separately under these terms and applicable law.

Changes to these terms will be posted on this page along with an updated date. Important changes affecting service use or user rights will be announced on the site or in the user panel. Changes will not retroactively reduce the refund commitment for orders already in effect. If you disagree with the updated terms, stop making new use of the service and contact support to confirm how your existing subscription will be handled.