This policy applies to the HiHiVPN website, user panel, and subscription service. It explains what information is used to provide the service, which activities are not recorded, and how to submit a privacy request. Third-party payment pages and external services are governed by their own policies.
Account and order information
HiHiVPN accounts require no email address; a username and password are sufficient. Account authentication involves processing username and password credentials. Subscription status, data usage, and order records are used to provide subscriptions, verify payments, calculate available allowances, and handle support requests.
Order information includes the selected plan, amount due, payment status, and transaction reference used for verification. When submitting a support ticket, any issue description, device details, and attachments you choose to provide are used to troubleshoot the problem. Do not upload passwords, full subscription links, or sensitive payment credentials. Please redact unrelated information from screenshots first.
What the no-logs policy covers
HiHiVPN does not log which websites users access through international routes, the content they view, or their DNS query history. It does not create connection logs that can be used to reconstruct individual browsing activity. Session records linking source IP addresses, destination addresses, and connection times are not stored persistently, so no retention period is set for such connection logs.
Temporary operational state needed to establish connections and forward traffic is used only to handle the current service session and is not retained as browsing history afterward. Cumulative account data usage, plan validity, and order information are billing and service-delivery data, not browsing logs. Website analytics and actions in the user panel should likewise not be understood as records of activity on international routes.
Site analytics and local storage
Website analytics help us understand traffic sources, content readership, and entry-point clicks so we can improve pages and user flows. They are not used to track browsing activity through subscription connections. Analytics should be limited to website usage; account passwords and subscription credentials must not be submitted as analytics event data.
Cookies and browser local storage are used to maintain sessions, preserve login status, and remember language preferences. You can clear this data in your browser settings; afterward, you may need to log in again or reselect your preferences. Log out after using a shared device. Clearing browser data does not also delete your account, orders, or submitted support tickets.
Payment processing and necessary disclosures
HiHiVPN supports Alipay / WeChat Pay / USDT. Payment authorization, transfers, and transaction confirmation are handled by the relevant payment services. HiHiVPN receives the transaction results needed to verify orders and does not ask users to provide payment account passwords to customer support. Payment services may process payment information under their own rules; please read their terms before confirming a payment.
This service processes only the information needed to provide the service, verify payments, offer support, or meet applicable legal obligations. Account information is not sold. If disclosure is legally required, it is limited to the scope of the lawful request and the data actually held. Browsing and connection history that is not logged cannot be provided as an existing record.
Data retention and deletion requests
Account information is retained for as long as needed to provide the service and handle related requests. Order and transaction verification information is retained as required for settlement, dispute resolution, and applicable laws. Support ticket information is used while a case is being handled and during any necessary review. Once the purpose for retaining information has ended, it should be deleted or de-identified; indefinite retention is not the default.
To access, correct, or delete your information, log in to the user panel and submit a privacy request ticket describing the scope of your request. Account ownership must be verified before processing. Deletion may affect subscription use. If information must be retained by law or for an unresolved order dispute, we will explain why it cannot be deleted immediately and what information is affected.
Policy updates and questions
This policy will be updated when service processes or applicable requirements change, and the last-updated month at the top of the page will be revised. Important changes to how information is used or to user rights will be announced on the website or in the user panel; necessary notices will not be replaced by silent changes.
If you have questions about this policy, visit the customer support page for information about submitting a ticket. See the Terms of Service for subscription use, billing, and refund rules. You do not need to disclose account credentials on a public page to make a privacy request.